Flight Information / Air Tickets​
Your E-tickets will be sent out a week before the trip. As you are travelling on a group ticket you are not able to check in online in advance. You will be travelling in Premium Economy.​

Passports​
To enter Canada, your passport must be valid for the length of your planned stay, however we would recommend having at least 3 months validity beyond your stay if possible.

Please note – This guidance is for UK passport holders only. Passengers from other countries should check with the necessary Government department for travel information.​

Visas​
To visit Canada with a UK passport you need an Electronic Travel Authorization (ETA). There are many sites offering ETA’s and some charge extremely high fees. The official ETA should only cost CAD$7.00 (approx. £4) each and can take up to 72 hours to be approved. You can apply here – you need your passport to hand and it will only take around 10 minutes.

Baggage Allowance​
Your checked-in luggage allowance with Virgin Atlantic Premium Economy is 2 x 23kg bags per person. All electrical appliances and any sharp objects must be packed in your checked luggage.​

On board the aircraft you are permitted to take 1 piece of hand luggage weighing up to 10kgs and within the dimensions of 23 x 36 x 56cm. You must be able to lift your case into the overhead locker by yourself.​

You are only allowed to carry a limited quantity of liquids, gels, lotions, pastes etc. in your hand luggage when going through airport security. All such liquids must be in individual containers no greater than 100ml capacity and all containers must be carried in one transparent, sealable bag with maximum total capacity of 1 litre.​

Baggage Labels​
Please ensure all bags are clearly labeled with your​ full name in CAPITAL letters.​

Climate​
May is normally the first hint of summer in Toronto with average daily temperature of 16 degrees Celsius. The evenings can be chilly so a light layer is advisable. Niagara Falls can also be a few degrees coolers than the city.

Contact Details​
Shangri-la Toronto
188 University Avenue
Toronto
Ontario
M5H 0A3
Tel: +1 647 788 8888
web: https://www.shangri-la.com/toronto/shangrila/  ​​

Electricity​
Canada uses the same type of two flat pin plugs as the United States and Mexico. An adaptor will be required for any electrical appliances from the UK.

​Gratuities / Tipping​
All gratuities throughout the programme will be covered by Volvo.​ For any services outside of the programme, tipping is customary in Canada but not mandatory. If you would like to leave a tip, 15% is generally appreciated.

General Health & Medication​
While there are no specific vaccinations required for entry into Canada, all travelers should be up to date with routine vaccinations including diphtheria, tetanus, polio and Hepatitis.​

Language​
The official language of Canada is English.

Local Time​
All timings shown in the itinerary are local timings. ​
Canada has 7 different time zones. Toronto is on Eastern Standard Time which is GMT-4, therefore in May it will be 5 hours behind the UK.​

Money​
The currency is the Canadian Dollar (CAD$) and the current exchange rate is £1 = CAD$1.81 as of 10/04/2025.​

​All food & drink included in the itinerary will be covered so you will only need minimal spending money for anything you want outside of the itinerary, such as spa treatments and gift shop items. Anything you have at the hotel can be charged to your room and settled with credit/debit card on check out.​

Personal Expenditure & Incidentals
Any extra costs you incur during your stay must either be settled on the spot or will be charged to your room account. Please make sure you settle your personal room account on departure from the hotel.​​

Smoking​
Smoking is not permitted in the bedrooms or in public areas, only outside where indicated. ​​

Telephone / Mobile Phones​
Country Code: 00 1, followed by area code 647

Please ensure you turn off your data roaming on your mobile so as not to incur expensive international charges – there is free WiFi available throughout the hotel.​

Travel Insurance​
Fully comprehensive travel insurance will be covered by Volvo Car UK.​​

What to Pack / Dress code​
The whole trip is fairly relaxed with casual dress code during the day and smart casual in the evenings. Pack for pleasantly warm days with occasional showers. Breathable clothing like light t-shirts, jeans, and comfortable shoes. A jumper or light jacket would be advisable for the evenings and also for Niagara Falls as it can be cooler out there.

WiFi​
Complimentary WiFi is available throughout the hotels.​